Statistics reported by The Standish Group in its CHAOS report always seem to conclude the same thing: Most IT projects are failing. The predominant reason: communication breakdown.

Consider this. Business documents, including reports, proposals and requirements definitions, normally appear in business English and have likely been formally vetted and thoroughly proofed before distribution. But as the documents are prepared and their contents executed, people gather, provide and receive input using the spoken word and their own specific use and interpretation of the English language. It is in these spoken situations where the real risk of misunderstanding is most likely to occur.

This article examines the causes of communication breakdown and offers a solution.

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