About: Craig Tracy
Craig Tracy is a program manager with 30-plus years of experience. He has worked for Edwards Performance Solutions since 2015 with a focus on home health value-based purchasing and accountable health communities models at the Center for Medicare & Medicaid Innovation. For more information about Edwards Performance, visit the company's website.
All Articles and Webinars by Craig Tracy
Written on July 5, 2017, by Craig Tracy
Meeting a new client for the first time can be challenging; especially when they have a reputation for being difficult. What is the best way to establish a positive relationship with a demanding client who doesn’t always get along with others? What do you do? How do you build a good rapport? Each situation is…