Author: Craig Tracy

Craig Tracy is a program manager with 30-plus years of experience. He has worked for Edwards Performance Solutions since 2015 with a focus on home health value-based purchasing and accountable health communities models at the Center for Medicare & Medicaid Innovation. For more information about Edwards Performance, visit the company’s website.

8 Simple Ways to Build Customer Rapport

Meeting a new client for the first time can be challenging; especially when they have a reputation for being difficult. What is the best way to establish a positive relationship with a demanding clien...