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I don’t have a solution, but here’s some questions that may help others…
What version (and CU if known) of Project is this occurring on?
Are you using resource assignments on summary tasks?
Are the disappearing hours only on tasks, or do they disappear on resources assigned to summary tasks also?
Specifically, when you add the resource…
Are you adding the resource to a task or a summary task?
Is the resource an enterprise resource or local resource?