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Dan,
Does the task inspector tell you anything about the task?
MSP sets the Critical flag based on total slack (default: TS<=0 is Critical.) There are three main causes for what you describe:
1. Traditionally most common: The critical-marked task has an unmet deadline or constraint.
2. Least common: The task’s dates are controlled by assigned resources whose working calendars are not well aligned with the project calendar.
3. New common: The incomplete task has an out-of-sequence successor; i.e. the successor has an actual start that violates the relationship. (I first wrote about this for MSP 2016, but it may have started with 2013.) Good luck, tom