Home › Forums › Microsoft Project Discussion Forum › Tools? – Planning and Scheduling for Customer Service Operations
Tagged: customer service operations, Microsoft Excel, Microsoft Outlook, Microsoft Project, planning, scheduling
I’ve previously posted a question relating to how, in my federal government agency, some have considered Microsoft Project to manage planning and scheduling for service operations.
I suspect that it’s not the right tool for non-project work like day-to-day operations. I suspect that managers, team leads, and supervisors would be better served by enterprise resources planning (ERP) software. But, I’m not sure—I do not know enough about this subject.
Licenses for MS Project are very difficult to obtain in my Agency—demand exceeds supply. Also, the average users’ knowledge of MS Project is much less than other standard MS Office suite tools.
I’m thinking that MS Excel, MS Outlook, and/or a simple whiteboard can be used.
Can anyone suggest a simple, yet effective, computer-based approach to planning and scheduling for service operations (not manufacturing)?
I just don’t know how and have not found anyone in my organization that knows how too.
If you can help me figure this out, I’d appreciate your efforts very much.
Have a great day.