Carl is a senior content publishing manager at Microsoft. In this role Carl manages editorial, production and data analytics support for Windows Embedded technical documentation. Carl also teaches software user assistance in the Human Centered Design and Engineering department at the University of Washington. Carl is a graduate of the Master’s program in Technical Communication at the University of Washington and is certified as a Project Management Professional (PMP) by the Project Management Institute. Carl blogs regularly about Project, project management and knowledge worker teams at projhugger.com.