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Tag Archives: Customer

8 Simple Ways to Build Customer Rapport

Meeting a new client for the first time can be challenging; especially when they have a reputation for being difficult. What is the best way to establish a positive relationship with a demanding client who doesn’t always get along with others? What do you do? How do you build a good rapport? Each situation is…

How Enterprise Social Collaboration Can Get You Over the Project Wall: An Interview with Ken Winell

Last October, a few months after Ken Winell had joined Tough Mudder as vice president of technology, he found himself wading through the mud, risking electrical shock and pulling himself over walls in what has become the company’s wildly popular signature extreme obstacle course. Some projects may feel just as extreme to their participants. Winell…

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