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Customer

8 Simple Ways to Build Customer Rapport

Meeting a new client for the first time can be challenging; especially when they have a reputation for being difficult. What is the best way to establish a positive relationship with a demanding clien...

How Enterprise Social Collaboration Can Get You Over the Project Wall: An Interview with Ken Winell

Last October, a few months after Ken Winell had joined Tough Mudder as vice president of technology, he found himself wading through the mud, risking electrical shock and pulling himself over walls in...