Maybe one of these situations sounds familiar… You’ve just found out your resources have been slashed by 30 percent, but the sponsor won’t budge on the workload. More with less is the new normal. After nearly a year of development on a technical system to integrate several disparate processes within finance, end user testing results…

Over the years I’ve had a lot conversations with people -and quite a few experiences myself – with giving bad news. The general consensus seems to be that we all prefer a root canal without anesthesia over giving bad news. What is it about delivering bad news that makes it so tough? While everyone experiences…