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HELP!! Microsoft Project Server 2007 – Not accepting new resources

Home Forums Discussion HELP!! Microsoft Project Server 2007 – Not accepting new resources

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  • #4972 Reply
    CommunityCommunity
    Keymaster
    I am trying to add additional resources to our resource center and am encountering an “unknown error”.  Is there a limit to the number of resources that can be added to the resource center?
    I have tried doing this by making the resource generic, and it still get the error.
    I had our IT Department shut down the whole system and reboot and still getting “unknown error”.
    Has anyone else encountered this when trying to add additional resources?  We are at around
    #10074 Reply
    CommunityCommunity
    Keymaster
    Hi Linda —
    There may be a limit to the number of resources that you can add to the Project Server Enterprise Resource Pool, but if there is, it is extremely large (more than you have in your company, for sure).
    I suspect that something is broken in your system. What exact steps are you taking to add these resources? Are you adding them via PWA or via Project Pro?
    I suggest checking the Project Server queue (in the PWA Server Settings area) for errors, and if that doesn’t provide any good clues, then I suggest checking the server event logs and the server ULS logs.
    Good luck!
    Tony Zink, MCTS, MCITP, MCT
    Director of Client Services
    EPM Architects, Inc.
    Web: http://www.epmarchitects.com
    Blog: http://www.epmarchitects.com/blog
    Twitter: http://www.twitter.com/epmarchitects
    #10073 Reply
    CommunityCommunity
    Keymaster
    Hello Tony —
    We checked all of the event logs for the application server and database server. Nothing indicates an issues that would cause this. We have confirmed the systems have all the latest service packs and hot fixes. We have tried restoring to a previous data with no luck. We have not been able to find anything that pertains to this error. Any ideas?
    #6366 Reply
    CommunityCommunity
    Keymaster

    This is a copy of the error log:

    06/21/2011 14:45:08.48     Microsoft.Office.Project.Server (0x1098)   0x0BAC     Project Server                  Project Server – General        4z78 Verbose      Error is: GeneralSecurityAccessDenied. Details: Attributes:  . Standard Information: PSI Entry Point:   Project User: VIBRO-METERssp.service  Correlation Id: ab59e304-567f-4374-9d42-21b994fbda8a  PWA Site URL: http://vmiapp/PWA  SSP Name: SharedServices1  PSError: GeneralSecurityAccessDenied (20010)  ab59e304-567f-4374-9d42-21b994fbda8a

    06/21/2011 14:45:08.48     Microsoft.Office.Project.Server (0x1098)   0x0BAC     Project Server                  Project Server Active Directory 0    Verbose      PWA:http://vmiapp/PWA, SSP:SharedServices1, User:VIBRO-METERssp.service, PSI:   Calling HandleResourceUpdateErrors with Resource Updates Count 2 and user Updates Count 2 ab59e304-567f-4374-9d42-21b994fbda8a

    06/21/2011 14:45:08.50     Microsoft.Office.Project.Server (0x1098)   0x0BAC     Project Server                  Project Server Active Directory 8yjg Verbose      PWA:http://vmiapp/PWA, SSP:SharedServices1, User:VIBRO-METERssp.service, PSI:   Entering HandleResourceUpdateErrors ab59e304-567f-4374-9d42-21b994fbda8a

    06/21/2011 14:45:08.50     Microsoft.Office.Project.Server (0x1098)   0x0BAC     Project Server                  Project Server Active Directory 8yjj Verbose      PWA:http://vmiapp/PWA, SSP:SharedServices1, User:VIBRO-METERssp.service, PSI:   Leaving HandleResourceUpdateErrors  ab59e304-567f-4374-9d42-21b994fbda8a

    06/21/2011 14:45:08.50     Microsoft.Office.Project.Server (0x1098)   0x0BAC     Project Server                  Project Server – General        8tie Verbose      PWA:http://vmiapp/PWA, SSP:SharedServices1, User:VIBRO-METERssp.service, PSI:   Permission Check Failed: User 00000000-0000-0000-0000-000000000000 does not have global permission 635423a5-2bc6-45bd-a087-5174e56e2c71.    ab59e304-567f-4374-9d42-21b994fbda8a

    06/21/2011 14:45:08.50     Microsoft.Office.Project.Server (0x1098)   0x0BAC     Project Server                  Project Server – General        8tie Verbose      PWA:http://vmiapp/PWA, SSP:SharedServices1, User:VIBRO-METERssp.service, PSI:   Permission Check Failed: User 00000000-0000-0000-0000-000000000000 does not have global permission 00007ce4-a116-4e60-9c71-d3e93eb41a09.    ab59e304-567f-4374-9d42-21b994fbda8a

    06/21/2011 14:45:08.50     Microsoft.Office.Project.Server (0x1098)   0x0BAC     Project Server                  Project Server – General        8tie Verbose      PWA:http://vmiapp/PWA, SSP:SharedServices1, User:VIBRO-METERssp.service, PSI:   Permission Check Failed: User 00000000-0000-0000-0000-000000000000 does not have global permission 635423a5-2bc6-45bd-a087-5174e56e2c71.    ab59e304-567f-4374-9d42-

    #6367 Reply
    CommunityCommunity
    Keymaster
    Hi Linda —
    How are you attempting to add the resources? Are you manually adding them through Project Pro, PWA, Active Directory synchronization, or some other method?
    Based on the error information that you posted, it seems that there may be a permission issue, or perhaps an issue with a system service account. We may need to take this offline for more detailed troubleshooting.
    If you would like help, please feel free to contact me directly.
    Good luck!
    Tony Zink, MCTS, MCITP, MCT
    Director of Client Services
    EPM Architects, Inc.
    Web: http://www.epmarchitects.com
    Blog: http://www.epmarchitects.com/blog
    Twitter: http://www.twitter.com/epmarchitects
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