In the first session, we will provide an overview of what SIPOC is and how it can be used in business process creation and improvement. We will also identify techniques that can help enable a more robust mapping of business processes.
In the second session, we will outline how to establish SIPOC workshop goals and expectations as well as explore multiple strategies you can apply depending on what those goals and expectations are.
In the final session, we will walk through how to facilitate a SIPOC workshop. Beyond the strategy, we will examine specific questions to elicit results leading to optimal process development.
Test your skills after completing the course
This course is eligible for 3 PMI® PDU in the Strategic category of the Talent Triangle.
Jeff Bongiovani is currently the Lead Course Developer for Edwards Performance Solutions who oversees the production and maintenance of courses on Project Management, Systems Engineering, Software Development, Business Process Improvement, and Cybersecurity. He is also a trainer with over 20,000 hours of classroom experience spanning 17 years.