Executive Summary In the early days of Project and Portfolio Management (PPM), it was believed that any business embarking on the discipline had an automatic license to improve an organization’s ROI. Yet, today, there is strong evidence that ROI has not improved. Year after year, industry analysts report that project failure rates are high and, as a result, businesses…

How often have you been involved in a project where the customer and the project team didn’t seem to share the same understanding of the project definition? Frequently, what the project manager sees as newly revealed requirements tend to be viewed by the customer as requirements that should have been obvious from the beginning. In…

Statistics reported by The Standish Group in its CHAOS report always seem to conclude the same thing: Most IT projects are failing. The predominant reason: communication breakdown. Consider this. Business documents, including reports, proposals and requirements definitions, normally appear in business English and have likely been formally vetted and thoroughly proofed before distribution. But as…